TLDR: Short on time and want to jump straight to the answer?
As per our research, the best Help Desk Software for most people is HelpDesk.
The goal of a help desk software is to provide all customers with one central terminal to interact with, dealing with all customer inquiries and issues. A help desk software is a program that is placed on a company’s computers to facilitate the handling of customers’ inquiries/complaints. Help desk software can be used by both human and software resources. Help desk software is software used by companies to provide quick response and resolution to customer support issues. It can be used for basic tasks like answering questions about websites or shipments. Help desk software is used widely to handle various tasks from answering customer questions, creating reports and charts, and taking calls.
After researching dozens of Help Desk Software options available in the market today, we have compiled this list of top 8 Help Desk Software to help you find the perfect solution based on your specific needs.
The 8 Best Help Desk Software
Here are our top picks for the best Help Desk Software,
- HelpDesk – Overall Best Help Desk Software
- Hesk – Simple and Easy to Use Help Desk Solution for Beginners
- Spiceworks – Most Popular Help Desk Tool
- Freshdesk – Most Versatile Help Desk Application for Flexibility and Customization
- Zoho Desk – Best Help Desk Management Software with Fast and Reliable Support
- SolarWinds – Most Affordable Help Desk System
- ManageEngine ServiceDesk – Best Freemium IT Help Desk Software
- TeamSupport – Top Rated Help Desk Solution
So, let’s read on further to get a complete idea of our top Help Desk Software picks for this year.
1. HelpDesk – Overall Best Help Desk Software
Helpdesk is a ticketing system for teams of any size. Manage your email communication in helpdesk. Get started for free, no credit card required. Helpdesk – help desk software and ticketing system for teams.
2. Hesk – Simple and Easy to Use Help Desk Solution for Beginners
A surprisingly simple, user-friendly and free help desk software with integrated knowledgebase. Hesk is free PHP help desk software that runs with a mysql database. Help desk software hesk – a free PHP help desk.
3. Spiceworks – Most Popular Help Desk Tool
Start working tickets in minutes. Completely free help desk software. Android & ios apps available. Use with free spiceworks remote support for best support. Free it help desk software: Take control of it support requests.
4. Freshdesk – Most Versatile Help Desk Application for Flexibility and Customization
Helpdesk software is vital to managing customer communication. Find out how freshdesk can help you offer stellar customer support and and strengthen customer relationships easily. Help desk software – try freshdesk for free.
5. Zoho Desk – Best Help Desk Management Software with Fast and Reliable Support
Zoho desk is the best free customer service help desk software to put your customers first. Get up to 3 users, email, help center & more on the free plan. Free help desk software – free online ticketing system – zoho.
6. SolarWinds – Most Affordable Help Desk System
Learn what an it help desk is and how help desk software can help it teams resolve issues more quickly and manage changes effectively. It help desk software – solarwinds.
7. ManageEngine ServiceDesk – Best Freemium IT Help Desk Software
It service desk software for the best customer services. It technicians can perform it help desk tasks easily in servicedesk plus, the efficient, all-in-one help desk software. Smart automations, codeless customizations, and powerful integrations are some of the highlights of this helpdesk support software. It service desk software – best helpdesk support desk software – it help desk software with asset management – zoho manageengine servicedesk plus helpdesk.
8. TeamSupport – Top Rated IT Help Desk Software
Build stronger customer relationships with teamsupport. Learn how our customer software is built to improve B2B customer loyalty for your business. Customer support software for B2B, help desk solution – teamsupport.
Final Thoughts – Best Help Desk Software
The right Help Desk Software for you, depends on your specific needs, of course. Most of our top Help Desk Software picks include a free trial, so don’t be shy about trying a few different brands until you find a perfect fit.
In review, here are our top 8 picks for the best Help Desk Software.
|Overall Best Help Desk Software
|Simple and Easy to Use Help Desk Solution for Beginners
|Most Popular Help Desk Tool
|Most Versatile Help Desk Application for Flexibility and Customization
|5. Zoho Desk
|Best Help Desk Management Software with Fast and Reliable Support
|Most Affordable Help Desk System
|7. ManageEngine ServiceDesk
|Best Freemium IT Help Desk Software
|Top Rated Help Desk Solution
We hope that you found this guide helpful in choosing the best Help Desk Software for your specific needs. Feel free to share the article with your friends and help spread the knowledge.