TLDR: Short on time and want to jump straight to the answer?
As per our research, the best Customer Success Management (CSM) Software for most people is Gainsight.
Customer success management (CSM) is a process and software that helps your company improve its communication and relationship with its customers. The goal of CSM is to improve communication by helping you understand your customer’s needs, challenges, and concerns; This helps you solve problems more effectively and respond appropriately in real-time decision-making. When implemented correctly, the result can be significant cost savings for both you and your customers. The concept of CSM is simple: Through regular reports and analysis, organizations can find and fix issues that impede customer satisfaction. Results show immediate results and can be tracked over time, indicating traction in improving customer satisfaction. Csm can improve marketing campaigns, staff training, and operations capabilities; All while increasing revenue per customer.
After researching dozens of Customer Success Management (CSM) Software options available in the market today, we have compiled this list of top 8 Customer Success Management (CSM) Software to help you find the perfect solution based on your specific needs.
The 8 Best Customer Success Management (CSM) Software
Here are our top picks for the best Customer Success Management (CSM) Software,
- Gainsight – Overall Best Customer Success Software
- Planhat – Simple and Easy to Use Customer Success Management Software for Beginners
- SmartKarrot – Most Popular Customer Success Tool
- UserIQ – Most Versatile Customer Success Platform for Flexibility and Customization
- Strikedeck – Best CSM Software with Fast and Reliable Support
- Freshdesk Customer Success – Most Affordable CSM Tool
- Vitally – Best Freemium Customer Success Management Tool
- Front – Top Rated Customer Success Management Software
So, let’s read on further to get a complete idea of our top Customer Success Management (CSM) Software picks for this year.
1. Gainsight – Overall Best Customer Success Software
Gainsight’s customer success and product experience software empowers companies to increase revenue, decrease customer churn, and drive advocacy. Customer success and product experience software – gainsight.
2. Planhat – Simple and Easy to Use Customer Success Management Software for Beginners
Planhat is a beautiful, flexible and powerful customer success platform. Customer 360, health scores, playbooks, customer portals and more. Customer success platform – data, action, insight – planhat.
3. SmartKarrot – Most Popular Customer Success Tool
Top-rated customer success software with smart actionable intelligence to drive onboarding, adoption, retention, CX & revenue growth at scale. Get a free demo. Smartkarrot: Intelligent customer success software.
4. UserIQ – Most Versatile Customer Success Platform for Flexibility and Customization
Useriq’s powerful customer success software gives teams the ability to create better onboarding experiences that drive stronger user adoption. Useriq for customer success teams – customer success platform.
5. Strikedeck – Best CSM Software with Fast and Reliable Support
Strikedeck is the fastest and the most connectable customer success automation tool. Strikedeck uses machine learning and predictive analytics to bubble up insights and alerts about customer health, sentiment, and engagement. Customer success platform – customer success management that can help your business growth – strikedeck.Com.
6. Freshdesk Customer Success – Most Affordable CSM Tool
Customer success software to prevent churn, increase expansion, and strengthen customer relationships. Freshdesk customer success enables customer success professionals to understand customer health, proactively address risks, and streamline customer workflows and reporting. Customer success software – freshdesk customer success (Formerly freshsuccess).
7. Vitally – Best Freemium Customer Success Management Tool
Vitally enables forward-thinking customer success teams to increase revenue growth, reduce churn, and provide a proactive, world-class customer experience at scale. Vitally – remarkably better customer success platform.
8. Front – Top Rated Customer Success Management Tool
Provide a human connection with every customer. Learn how the front platform helps your customer success team manage their accounts without leaving their inbox. Customer success management software platform – front.
Final Thoughts – Best Customer Success Management (CSM) Software
The right Customer Success Management (CSM) Software for you, depends on your specific needs, of course. Most of our top Customer Success Management (CSM) Software picks include a free trial, so don’t be shy about trying a few different brands until you find a perfect fit.
In review, here are our top 8 picks for the best Customer Success Management (CSM) Software.
| Name | Use Case | Website Link |
|---|---|---|
| 1. Gainsight | Overall Best Customer Success Software | Try Now |
| 2. Planhat | Simple and Easy to Use Customer Success Management Software for Beginners | Try Now |
| 3. SmartKarrot | Most Popular Customer Success Tool | Try Now |
| 4. UserIQ | Most Versatile Customer Success Platform for Flexibility and Customization | Try Now |
| 5. Strikedeck | Best CSM Software with Fast and Reliable Support | Try Now |
| 6. Freshdesk Customer Success | Most Affordable CSM Tool | Try Now |
| 7. Vitally | Best Freemium Customer Success Management Tool | Try Now |
| 8. Front | Top Rated Customer Success Management Software | Try Now |
We hope that you found this guide helpful in choosing the best Customer Success Management (CSM) Software for your specific needs. Feel free to share the article with your friends and help spread the knowledge.