TLDR: Short on time and want to jump straight to the answer?
As per our research, the best Customer Service Software for most people is Freshdesk.
Customer service brings a smile to the faces of customers who tirelessly wait for someone to help. It’s a necessity in today’s world where customers expect instant gratification from brands and expect anything from companies that they purchase “one-stop shopping”. Customer service software is used in every industry. It helps solve customer issues without having to field calls on behalf of the company. Customer service software includes everything from online chat, to email, to remote control software. The reason why it is referred to as customer service software is that it provides service through technology which can be seen as an extension of the company’s marketing department. So while customer service isn’t something you go to for, it will be one of the first things you use if you work for a company that already has a large clientele.
After researching dozens of Customer Service Software options available in the market today, we have compiled this list of top 8 Customer Service Software to help you find the perfect solution based on your specific needs.
The 8 Best Customer Service Software
Here are our top picks for the best Customer Service Software,
- Freshdesk – Overall Best Customer Service Software
- Ameyo – Simple and Easy to Use Customer Service Management Solution for Beginners
- Zoho Desk – Most Popular Customer Support Software
- HappyFox – Most Versatile Customer Service Tracking Software for Flexibility and Customization
- Microsoft Dynamics 365 – Best Customer Care Software with Fast and Reliable Support
- TeamSupport – Most Affordable Customer Support System
- Kayako – Best Freemium Online Customer Support Platform
- Oracle – Top Rated Customer Service Management Solution
So, let’s read on further to get a complete idea of our top Customer Service Software picks for this year.
1. Freshdesk – Overall Best Customer Service Software
What is customer support software? ✓ benefits of a customer service software ✓ who can use B2B customer support software? ✓ choosing the right customer service software. Customer service software – try Freshdesk for free.
2. Ameyo – Simple and Easy to Use Customer Service Management Solution for Beginners
Ameyo customer support software manages omnichannel support tickets by automating the ticketing process for real-time ticket monitoring & easy integrations. Customer support software – ameyo.
3. Zoho Desk – Most Popular Customer Support Software
Get to know how the Zoho desk helps to improve your customer support efforts. Manage your customer service questions with the best customer support software. What is customer support software? – support your customers better.
4. HappyFox – Most Versatile Customer Service Tracking Software for Flexibility and Customization
Be known for great customer support with happyfox, an online help desk software, and a web-based support ticket system – schedule a one-on-one demo. Help desk software – customer support software – support ticket system.
5. Microsoft Dynamics 365 – Best Customer Care Software with Fast and Reliable Support
Customer service software can help reduce costs, offer personalized service, and boost brand loyalty. See how a customer service system can help your business. Customer service software – Microsoft dynamics 365 contact-us-chat contact-us-pencil contact-us-call relationship.
6. TeamSupport – Most Affordable Customer Support System
Build stronger customer relationships with teamsupport. Learn how our customer software is built to improve B2B customer loyalty for your business. Customer support software for B2B, help desk solution – teamsupport.
7. Kayako – Best Freemium Online Customer Support Platform
Help desk software for personal and connected customer service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook, and Twitter. Kayako — a help desk software platform.
8. Oracle – Top Rated Online Customer Support Platform
Deliver great customer service any way your customer chooses, balancing digital service channels with high-value, personalized, agent-driven customer support. With the right CRM service, the software comes differentiated customer service. Customer service software – CX – oracle.
Final Thoughts – Best Customer Service Software
The right Customer Service Software for you, depends on your specific needs, of course. Most of our top Customer Service Software picks include a free trial, so don’t be shy about trying a few different brands until you find a perfect fit.
In review, here are our top 8 picks for the best Customer Service Software.
| Name | Use Case | Website Link |
|---|---|---|
| 1. Freshdesk | Overall Best Customer Service Software | Try Now |
| 2. Ameyo | Simple and Easy to Use Customer Service Management Solution for Beginners | Try Now |
| 3. Zoho Desk | Most Popular Customer Support Software | Try Now |
| 4. HappyFox | Most Versatile Customer Service Tracking Software for Flexibility and Customization | Try Now |
| 5. Microsoft Dynamics 365 | Best Customer Care Software with Fast and Reliable Support | Try Now |
| 6. TeamSupport | Most Affordable Customer Support System | Try Now |
| 7. Kayako | Best Freemium Online Customer Support Platform | Try Now |
| 8. Oracle | Top-Rated Customer Service Management Solution | Try Now |
We hope that you found this guide helpful in choosing the best Customer Service Software for your specific needs. Feel free to share the article with your friends and help spread the knowledge.